Terms of Travel

Tour prices are shown in US dollars.

As a rule, please pay the tour price in cash in US dollars before the Company provides its services (at check-in on the first day). However, for train tickets and hotels, we may ask you to pay in advance at the time of booking.

Tour prices may be changed without notice due to changes in exchange rates or in the charges of third parties such as transport providers and accommodation facilities.

When you change or cancel a service, we may charge a fee as set by the Company.
For changes to or cancellations of tours operated by the Company, the following fees apply.

• From 18:01, 20 days before the tour date, until 18:00, 10 days before the tour date: 20% of the tour price
• From 18:01, 10 days before the tour date, until 18:00, 3 days before the tour date: 30% of the tour price
• From 18:01, 3 days before the tour date, until the start time on the day of the tour: 50% of the tour price
• After the start time on the day of the tour: 100% of the tour price

* Because of the arrangements required for horses and vehicles, if we notify you of a separate cancellation policy at the time of booking, that policy shall take precedence.

The Company shall not be liable for any damage or loss suffered by customers while using the Company's services that arises from any of the following causes. However, the Company will make every effort to provide customers with information and to propose alternatives.

• Natural disasters, war, riots, or similar events
• Official duties or orders of government-related authorities, such as the local police
• Changes in the services of transport providers, accommodation facilities, or other third parties (no refunds will be made even if the schedule changes due to flight delays)
• Intentional acts or negligence of the customer or a third party
• Stays at nomad homestays (although we take great care in selecting nomad homestay hosts, they are ordinary households, and the Company cannot accept responsibility for any trouble that occurs during the homestay. As this involves person-to-person interaction, please manage your own safety and interactions at your own responsibility.)
• The services and times shown may be changed without notice due to weather, traffic, or other circumstances on the day. No refunds or similar compensation will be made if the tour content changes as a result; however, to the extent possible, we will consider ways to ensure your satisfaction, such as proposing alternatives or offering a discount on your next booking.
• We cannot accept refund requests arising from a customer's subjective dissatisfaction with the tour content after the tour has ended, or from differences between the customer's personal expectations and the actual tour content. Any deficiencies or problems during the tour should be reported promptly to the local staff, and customers shall request that they be addressed on the spot to the extent possible.
• The Company shall bear no responsibility whatsoever for damage to, loss of, or theft of customers' luggage (including suitcases, carry-on cases, bags, and their accessories) occurring during the tour, except where caused by the Company's intent or gross negligence.

1. Where natural disasters, war, riots, suspension of travel services by transport or accommodation providers, orders of government authorities, provision of transport services not in accordance with the original operating plan, or other causes beyond the Company's control occur, and it is unavoidable in order to ensure the safe and smooth implementation of the tour, the Company may change the itinerary or the content of travel services (hereinafter "the Contract Details"). The local staff will explain the circumstances and reasons before or after the change.
2. If the applicable fares and charges of the transport providers used for the tour (hereinafter in this clause "Applicable Fares and Charges") are increased or decreased, due to significant changes in economic conditions or the like, substantially beyond the extent normally anticipated compared with the Applicable Fares and Charges publicly announced as valid at the time indicated when the tour was advertised, the Company may increase or decrease the tour price within the range of the amount of such increase or decrease.
3. If the tour price rises significantly after the time of booking due to significant changes in economic conditions or the like (such as significant fluctuations in exchange rates between the Japanese yen and the US dollar, Kyrgyz som, Kazakhstani tenge, Uzbekistani sum, Tajikistani somoni, Turkmenistani manat, or Georgian lari, or a sharp rise in prices in the areas where services are provided), we may ask you to pay an increased tour price before the tour. In this case, if you cancel the tour because of the price increase, you may cancel without paying a cancellation fee, even if a cancellation fee would otherwise apply.

1. The traveler may cancel the tour at any time by paying the Company the fees set out in "Changes and Cancellations".

2. Notwithstanding the preceding paragraph, the traveler may terminate the package tour contract before the start of the tour without paying a cancellation fee in the following cases:

   1. When the Contract Details have been changed by the Company.
   2. When the tour price has been increased under the provisions of "Changes to the Contract".
   3. When natural disasters, war, riots, suspension of travel services by transport or accommodation providers, orders of government authorities, or other causes occur, and the safe and smooth implementation of the tour becomes impossible or there is an extremely high likelihood that it will become impossible.
   4. When it becomes impossible to carry out the tour in accordance with the itinerary stated in the contract documents due to causes attributable to the Company.
3. After the start of the tour, if the traveler becomes unable to receive the travel services stated in the contract documents (including email correspondence) for reasons not attributable to the traveler, or if the Company notifies the traveler to that effect, the traveler may, notwithstanding paragraph 1, terminate the part of the contract relating to the travel services that can no longer be received, without paying any fee.
4. In the case of the preceding paragraph, the Company will refund to the traveler the portion of the tour price relating to the travel services that can no longer be received. However, if the case in the preceding paragraph is not due to causes attributable to the Company, the Company will refund to the traveler that amount less any cancellation fees, penalties, and other expenses already paid or yet to be paid for those travel services.

5. The Company may, after explaining the reasons to the traveler, terminate the package tour contract before the start of the tour in the following cases:

   1. When it is found that the traveler does not meet the conditions for participation specified in advance by the Company, such as gender, age, qualifications, or skills.
   2. When it is determined that the traveler is unable to withstand the tour due to illness, the absence of a necessary caregiver, or other reasons.
   3. When it is determined that the traveler is likely to cause a nuisance to other travelers or to hinder the smooth implementation of the group tour.
   4. When the traveler demands burdens beyond a reasonable extent with respect to the Contract Details.
   5. When the number of travelers does not reach the minimum number of participants stated in the contract documents.
   6. When natural disasters, war, riots, suspension of travel services by transport or accommodation providers, orders of government authorities, or other causes beyond the Company's control occur, and the safe and smooth implementation of the tour in accordance with the itinerary stated in the contract documents becomes impossible or there is an extremely high likelihood that it will become impossible.

6. The Company may, even after the start of the tour, terminate part of the package tour contract after explaining the reasons to the traveler in the following cases:

   1. When the traveler is unable to withstand continuing the tour due to illness, the absence of a necessary caregiver, or other reasons.
   2. When the traveler consistently fails to follow the Company's instructions given by the tour conductor or other persons for the safe and smooth implementation of the tour (for example, instructions to keep to meeting times, not to enter restricted areas, not to engage in dangerous behavior, to wear safety equipment, or regarding drinking alcohol), or significantly disrupts the discipline of the group through violence, threats, insults, harassment, or the like toward such persons or other accompanying travelers, thereby hindering the safe and smooth implementation of the tour.
   3. When natural disasters, war, riots, suspension of travel services by transport or accommodation providers, orders of government authorities, or other causes beyond the Company's control occur, and continuing the tour becomes impossible.
7. When the Company terminates the tour contract under the preceding paragraph, the contractual relationship between the Company and the traveler shall terminate only with effect for the future. In this case, the Company's obligations relating to travel services already provided to the traveler shall be deemed to have been validly performed.
8. In the case of the preceding paragraph, the Company will refund to the traveler the portion of the tour price relating to travel services not yet provided to the traveler, less any cancellation fees, penalties, and other expenses already paid or yet to be paid for those travel services. In addition, if the contract is terminated due to the customer's intent or negligence, failure to follow instructions, or other causes attributable to the customer, we may charge, in addition to the above expenses, any additional costs incurred as a result of discontinuing the tour (for example, costs of arranging an emergency return home, or compensation for damages caused to other tour participants).

The Company will use the personal information that customers provide by email when applying for a tour to communicate with them, and will also provide it, to the extent necessary to arrange the tour they have applied for, to partner transport and accommodation providers (e.g., airlines and hotels) and to arrangement agents. For details of the Company's personal information protection policy, please see our Privacy Policy.

Depending on your destination, travel information for that country or region, such as the Ministry of Foreign Affairs' "Overseas Safety Information", may have been issued.

Please check the "MOFA Overseas Safety Website: https://www.anzen.mofa.go.jp/".

For sanitary and health conditions at your destination, please check the "Ministry of Health, Labour and Welfare Quarantine Information Website: https://www.forth.go.jp/".

The Company takes great care to ensure that customers can use its services safely and with peace of mind; however, in preparation for accidents, illness, or theft, please be sure to take out overseas travel insurance yourself before joining the tour.

As horses are living animals, they may behave suddenly and unexpectedly. While we take every precaution to prevent accidents, in the unlikely event of an accident such as a fall from a horse, the Company cannot provide any compensation whatsoever (including medical expenses and damages). Please understand that such cases must be covered by the overseas travel insurance you have taken out yourself. In the event of an accident, the Company will cooperate to the fullest extent in contacting and coordinating with emergency medical institutions.

All disputes between the Company and the customer shall be subject to the exclusive agreed jurisdiction, as the court of first instance, of the courts of the Central Asian country having jurisdiction over the location of the Company.